Shelf.io incident

Problems with Self-Service Portals

Critical Resolved View vendor source →

Shelf.io experienced a critical incident on July 22, 2022 affecting Self-Service Portals, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2022, 11:14 AM UTC
Resolved
Jul 22, 2022, 01:20 PM UTC
Duration
2h 5m
Detected by Pingoru
Jul 22, 2022, 11:14 AM UTC

Affected components

Self-Service Portals

Update timeline

  1. investigating Jul 22, 2022, 11:14 AM UTC

    We are currently investigating this issue.

  2. identified Jul 22, 2022, 12:40 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 22, 2022, 12:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 22, 2022, 12:55 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 22, 2022, 01:20 PM UTC

    This incident has been resolved.