Shelf.io experienced a major incident on September 9, 2022 affecting Integrations and Authentication and 1 more component, lasting 4h 36m. The incident has been resolved; the full update timeline is below.
Affected components
IntegrationsAuthenticationViewing Content & SearchInsights & AnalyticsEmails & NotificationsSelf-Service PortalsMaking Changes to Content
Update timeline
- identified Sep 09, 2022, 03:36 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 09, 2022, 03:42 PM UTC
One of the underlying core AWS services is experiencing a severe outage. See https://health.aws.amazon.com/health/status. Most of the Shelf functionality is impacted. Users experience intermittent errors.
- identified Sep 09, 2022, 06:40 PM UTC
We see positive signs of recovery, but occasional errors might still occur.
- resolved Sep 09, 2022, 07:13 PM UTC
This incident has been resolved.