Shelf.io incident

Elevated API errors

Critical Resolved View vendor source →

Shelf.io experienced a critical incident on October 5, 2022 affecting Integrations and Authentication and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2022, 03:25 PM UTC
Resolved
Oct 05, 2022, 05:08 PM UTC
Duration
1h 43m
Detected by Pingoru
Oct 05, 2022, 03:25 PM UTC

Affected components

IntegrationsAuthenticationViewing Content & SearchInsights & AnalyticsEmails & NotificationsSelf-Service PortalsMaking Changes to Content

Update timeline

  1. investigating Oct 05, 2022, 03:42 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 05, 2022, 03:42 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 05, 2022, 03:49 PM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 05, 2022, 04:03 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Oct 05, 2022, 04:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. identified Oct 05, 2022, 04:15 PM UTC

    The issue has been identified and a fix is being implemented.

  7. monitoring Oct 05, 2022, 05:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Oct 05, 2022, 05:08 PM UTC

    This incident has been resolved.