Shelf.io experienced a critical incident on June 13, 2023 affecting Integrations and Authentication and 1 more component, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 13, 2023, 07:01 PM UTC
We are currently investigating this issue.
- identified Jun 13, 2023, 07:07 PM UTC
We have ascertained that the root cause of the current issue can be attributed to our cloud service provider, Amazon Web Services (AWS), which is presently experiencing a global outage specifically in the us-east-1 region. Reference: https://health.aws.amazon.com/health/status#multipleservices-us-east-1_1686683337
- identified Jun 13, 2023, 07:51 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 13, 2023, 08:52 PM UTC
We have observed that AWS has implemented an update to address the aforementioned issue. At this time, we cautiously anticipate that Shelf is functioning properly. However, we will require additional time to closely monitor the situation and gather more data in order to confirm and ensure its ongoing stability with certainty.
- resolved Jun 13, 2023, 09:06 PM UTC
As of 20:44 UTC, we have observed an absence of errors stemming from this outage for the past 20 minutes. Based on this observation, we deem the situation to have stabilized. Thus, we declare the incident resolved.