Shelf.io incident

Canadian Region: Insights and Maintenance UI Downtime

Critical Resolved View vendor source →

Shelf.io experienced a critical incident on April 26, 2024 affecting Insights & Analytics, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2024, 02:13 PM UTC
Resolved
Apr 26, 2024, 03:36 PM UTC
Duration
1h 23m
Detected by Pingoru
Apr 26, 2024, 02:13 PM UTC

Affected components

Insights & Analytics

Update timeline

  1. identified Apr 26, 2024, 03:17 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Apr 26, 2024, 03:17 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Apr 26, 2024, 03:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 26, 2024, 03:36 PM UTC

    This incident has been resolved.