Shelf.io incident

Gem Page Loading Issue

Critical Resolved View vendor source →

Shelf.io experienced a critical incident on May 7, 2024 affecting Viewing Content & Search and Making Changes to Content, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2024, 12:00 PM UTC
Resolved
May 07, 2024, 12:56 PM UTC
Duration
56m
Detected by Pingoru
May 07, 2024, 12:00 PM UTC

Affected components

Viewing Content & SearchMaking Changes to Content

Update timeline

  1. identified May 07, 2024, 12:19 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified May 07, 2024, 12:21 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 07, 2024, 12:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 07, 2024, 12:56 PM UTC

    This incident has been resolved.