SharpSpring incident

Some Customers Experiencing Errors When Logging In

Major Resolved View vendor source →

SharpSpring experienced a major incident on December 3, 2025 affecting SharpSpring Application, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2025, 02:55 PM UTC
Resolved
Dec 03, 2025, 06:34 PM UTC
Duration
3h 38m
Detected by Pingoru
Dec 03, 2025, 02:55 PM UTC

Affected components

SharpSpring Application

Update timeline

  1. identified Dec 03, 2025, 02:55 PM UTC

    We are closely investigating the connection between our MFA provider and Lead Gen & CRM. Users may experience errors when attempting to use our software. We are working to get this resolved / monitoring the service for updates as quickly as we can.

  2. monitoring Dec 03, 2025, 04:05 PM UTC

    Successful Logins have been identified and we are now monitoring the platform for further success to confirm a fix has been implemented.

  3. resolved Dec 03, 2025, 06:34 PM UTC

    We have received confirmation that this has been resolved and all functions are restored.