SharpSpring experienced a critical incident on December 11, 2025 affecting SharpSpring Application, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 11, 2025, 04:32 PM UTC
Our team has identified an issue causing users to be unable to access the platform. Users may be presented with an "Error: Server Error" message when attempting to log in or navigate in their account. Our team is aware of this issue and actively investigating. We will continue to post updates on the status of this incident to this page.
- monitoring Dec 11, 2025, 04:54 PM UTC
Our team has identified the root cause of the issue and restored login access for all customers. We are continuing to monitor system performance.
- resolved Dec 11, 2025, 05:38 PM UTC
After further monitoring, our team has confirmed that app login remains available for all users. If you continue to experience any issues logging in, please reach out to customer support.