SF Fire Credit Union incident
Issues with loan accounts & services in Online & Mobile Banking
SF Fire Credit Union experienced a major incident on April 5, 2023 affecting Online & Mobile Banking, lasting 4h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 05, 2023, 04:00 PM UTC
We are currently investigation a display issue that is casing credit card available balances to show as $0. We are actively working on a resolution and this display issue will not impact your regular use of your credit card. We apologize for any inconvenience.
- identified Apr 05, 2023, 05:16 PM UTC
The issue has been identified and a fix is being implemented. During this time some loan-related services may be unavailable. Again we apologize for the inconvenience and are working to resolve the issue as quickly as possible.
- monitoring Apr 05, 2023, 08:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 05, 2023, 08:52 PM UTC
This incident has been resolved.