SF Fire Credit Union incident

Response Time for Internal Systems

Notice Resolved View vendor source →

SF Fire Credit Union experienced a notice incident on December 1, 2023 affecting Phone Support and Web Chat, lasting 4h 18m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2023, 04:27 PM UTC
Resolved
Dec 01, 2023, 08:45 PM UTC
Duration
4h 18m
Detected by Pingoru
Dec 01, 2023, 04:27 PM UTC

Affected components

Phone SupportWeb Chat

Update timeline

  1. investigating Dec 01, 2023, 04:27 PM UTC

    We are currently investigating slow load times in some of our internal tools. This may impact our support staff as they try to assist members this morning. We are actively engaged on the issue and hope to resolve it as soon as possible. We thank you for your patience this morning.

  2. resolved Dec 01, 2023, 08:45 PM UTC

    This incident has been resolved.