Sezzle incident

Elevated error rates for card processing

Major Resolved View vendor source →

Sezzle experienced a major incident on May 11, 2020 affecting Sezzle Gateway API and Sezzle Core API, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2020, 04:56 PM UTC
Resolved
May 11, 2020, 05:55 PM UTC
Duration
59m
Detected by Pingoru
May 11, 2020, 04:56 PM UTC

Affected components

Sezzle Gateway APISezzle Core API

Update timeline

  1. identified May 11, 2020, 04:56 PM UTC

    We are experiencing high error rates for a portion of our card payment processing, including refunds. We are working with our service provider to restore service.

  2. monitoring May 11, 2020, 05:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 11, 2020, 05:55 PM UTC

    This incident has been resolved.