Sezzle incident

Elevated error rates and latency across

Critical Resolved View vendor source →

Sezzle experienced a critical incident on February 25, 2021 affecting Sezzle Gateway API and Sezzle Core API and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Feb 25, 2021, 03:35 PM UTC
Resolved
Feb 25, 2021, 05:19 PM UTC
Duration
1h 44m
Detected by Pingoru
Feb 25, 2021, 03:35 PM UTC

Affected components

Sezzle Gateway APISezzle Core APISezzle Dashboards

Update timeline

  1. investigating Feb 25, 2021, 03:35 PM UTC

    We have noticed elevated error rates and latency across our services and are investigating the issue.

  2. identified Feb 25, 2021, 04:08 PM UTC

    We have identified the issue and our working on a fix.

  3. monitoring Feb 25, 2021, 04:18 PM UTC

    We have implemented a fix and are closely monitoring the situation.

  4. resolved Feb 25, 2021, 05:19 PM UTC

    Service has been restored to normal.