ServLogi experienced a critical incident on December 8, 2023 affecting Monitoring and Support Center, lasting 10h 32m. The incident has been resolved; the full update timeline is below.
Affected components
MonitoringSupport Center
Update timeline
- investigating Dec 08, 2023, 07:47 PM UTC
FlexSupport is aware that there is a problem with Departmental websites not loading. The Department web team is working with the vendor (Contegix) to address the issue as soon as possible. We’ll update here with more information as soon as we have it.
- resolved Dec 09, 2023, 06:20 AM UTC
The Flex team has worked with their vendor to address this problem and all department websites are now functioning as expected