ServiceRocket incident

Multiple apps unavailable due to SSL certificate issue

Critical Resolved View vendor source →

ServiceRocket experienced a critical incident on July 10, 2020, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2020, 01:14 PM UTC
Resolved
Jul 10, 2020, 01:46 PM UTC
Duration
31m
Detected by Pingoru
Jul 10, 2020, 01:14 PM UTC

Update timeline

  1. investigating Jul 10, 2020, 01:14 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 10, 2020, 01:15 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 10, 2020, 01:46 PM UTC

    This incident has been resolved. The root cause of this incident is SSL certificate expiry.