ServiceRocket incident

Connector for Salesforce & Jira

Major Resolved View vendor source →

ServiceRocket experienced a major incident on June 21, 2021, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2021, 12:42 PM UTC
Resolved
Jun 21, 2021, 01:12 PM UTC
Duration
29m
Detected by Pingoru
Jun 21, 2021, 12:42 PM UTC

Update timeline

  1. investigating Jun 21, 2021, 01:04 PM UTC

    We are currently investigating the issue.

  2. investigating Jun 21, 2021, 01:19 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 21, 2021, 01:30 PM UTC

    We've experienced an outage for our Salesforce & Jira connector following a misconfiguration on one of our services. The outage started at 12:44 pm UTC and, it was resolved by 13:12 pm UTC. We are going to monitor our services meantime and provide a more comprehensive update of the root cause of this issue.