ServiceRocket incident

Connector for Salesforce and Jira Cloud Intermittent Service Disruption

Major Resolved View vendor source →

ServiceRocket experienced a major incident on December 13, 2021, lasting 7h 15m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2021, 03:39 PM UTC
Resolved
Dec 13, 2021, 10:55 PM UTC
Duration
7h 15m
Detected by Pingoru
Dec 13, 2021, 03:39 PM UTC

Update timeline

  1. investigating Dec 13, 2021, 03:39 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 13, 2021, 04:49 PM UTC

    We have managed to stabilize the system and we're currently monitoring the App.

  3. resolved Dec 13, 2021, 10:55 PM UTC

    We experienced an intermittent issue to view/create/associate with our connector today starting around 10AM EST. Our development team has stabilized the connector. After monitoring the app for a few hours and performing additional tests, we have not received new reports and can confirm that the issue has been resolved.