ServiceRocket incident

Connector for Salesforce and Jira Cloud Intermittent Service Disruption

Major Resolved View vendor source →

ServiceRocket experienced a major incident on December 15, 2021, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 03:35 PM UTC
Resolved
Dec 15, 2021, 04:20 PM UTC
Duration
45m
Detected by Pingoru
Dec 15, 2021, 03:35 PM UTC

Update timeline

  1. investigating Dec 15, 2021, 03:35 PM UTC

    We are currently investigating this issue.

  2. identified Dec 15, 2021, 03:51 PM UTC

    The issue has been identified and it's caused by AWS servers being down. - https://status.aws.amazon.com/

  3. resolved Dec 15, 2021, 04:20 PM UTC

    We have identified the root cause of the disruption which was caused by AWS outage. AWS servers have been restored and are operating again: - https://status.aws.amazon.com/ Our Connector for Salesforce & Jira is operating normally now.