ServiceRocket incident

Service Disruption for the Connector for Salesforce and Jira Cloud

Critical Resolved View vendor source →

ServiceRocket experienced a critical incident on January 18, 2022, lasting 4h 57m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2022, 04:34 PM UTC
Resolved
Jan 18, 2022, 09:32 PM UTC
Duration
4h 57m
Detected by Pingoru
Jan 18, 2022, 04:34 PM UTC

Update timeline

  1. investigating Jan 18, 2022, 04:34 PM UTC

    We are currently investigating this issue.

  2. identified Jan 18, 2022, 05:42 PM UTC

    Issue has been identified and the current status for our Connector is "Stable". Our development team has implemented a fix already.

  3. monitoring Jan 18, 2022, 05:45 PM UTC

    We are currently monitoring the Connector. At this moment, all the features of our Connector are working as expected.

  4. resolved Jan 18, 2022, 09:32 PM UTC

    Issue has been resolved. Our Connector for Salesforce & Jira is now operating normally.