ServiceRocket incident

ServiceRocket Docs (docs.servicerocket.com) is currently restricted from the public

Critical Resolved View vendor source →

ServiceRocket experienced a critical incident on June 3, 2022 affecting Documentation, lasting 4d 4h. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2022, 03:40 AM UTC
Resolved
Jun 07, 2022, 08:27 AM UTC
Duration
4d 4h
Detected by Pingoru
Jun 03, 2022, 03:40 AM UTC

Affected components

Documentation

Update timeline

  1. investigating Jun 03, 2022, 03:40 AM UTC

    Due to known exploitation of a vulnerability in Confluence Server version 7.18.0 (CVE-2022-26134), we are currently restricting the ServiceRocket Docs (docs.servicerocket.com) from the public temporarily while Atlassian releases the fix or workaround. Please reach out to ServiceRocket Support by emailing [email protected] or via live chat if you require any assistance.

  2. identified Jun 07, 2022, 05:23 AM UTC

    The security incident now has a fix implementation by Atlassian, see https://jira.atlassian.com/browse/CONFSERVER-79016. We are planning the fix implementation now.

  3. resolved Jun 07, 2022, 08:27 AM UTC

    The issue has been resolved. Our Docs site(docs.servicerocket.com) is now operating normally.