ServiceRocket incident
Errors when accessing Connections and in lightning components in Salesforce
ServiceRocket experienced a critical incident on October 17, 2023, lasting 23m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 17, 2023, 03:07 PM UTC
We are aware of an issue that is affecting the Connector for Salesforce & Jira that displays Errors when accessing your Connections, and from Salesforce when loading the Lightning Components. We are looking into the issue and will provide updates.
- resolved Oct 17, 2023, 03:31 PM UTC
Our team have investigated and identified possible reasons. Access to the Connector for Salesforce and Jira has been restored. If the issue continue to happen, please contact our support team immediately. Thank you and we apologize for the inconvenience this might be caused.