ServiceRocket incident

SR Marketplace Portal

Major Resolved View vendor source →

ServiceRocket experienced a major incident on September 14, 2020 affecting Portal, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2020, 02:34 AM UTC
Resolved
Sep 14, 2020, 04:14 AM UTC
Duration
1h 39m
Detected by Pingoru
Sep 14, 2020, 02:34 AM UTC

Affected components

Portal

Update timeline

  1. investigating Sep 14, 2020, 02:34 AM UTC

    We are currently experiencing a problem with our marketplace portal. If you need urgent help, you may contact us via live chat.

  2. resolved Sep 14, 2020, 04:14 AM UTC

    Between 02:34 UTC to 04:14 UTC We experienced issue with our marketplace portal. This issue has now been resolved and the service is operating normally.