ServiceRocket incident

Support Portal

Major Resolved View vendor source →

ServiceRocket experienced a major incident on November 9, 2020 affecting Service Desk Portal and Service Desk Email Requests and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Nov 09, 2020, 07:14 AM UTC
Resolved
Nov 09, 2020, 07:30 AM UTC
Duration
15m
Detected by Pingoru
Nov 09, 2020, 07:14 AM UTC

Affected components

Service Desk PortalService Desk Email RequestsService Desk Internal

Update timeline

  1. investigating Nov 09, 2020, 07:14 AM UTC

    We are currently experiencing a problem with our support portal. If you need urgent help, you may contact us via live chat.

  2. resolved Nov 09, 2020, 07:30 AM UTC

    Between 07:14 UTC to 07:30 UTC We experienced issue with our support portal. This issue has now been resolved and the service is operating normally.