ServiceRocket experienced a major incident on March 11, 2021, lasting 10h 35m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 11, 2021, 03:54 PM UTC
We experienced issue with our Connector app due to high traffic.
- investigating Mar 11, 2021, 03:55 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 11, 2021, 04:37 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Mar 11, 2021, 05:17 PM UTC
We are currently investigating this issue.
- monitoring Mar 11, 2021, 09:36 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 11, 2021, 11:07 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 12, 2021, 02:29 AM UTC
This incident has been resolved.