ServiceRocket experienced a major incident on May 22, 2021 affecting Documentation, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Documentation
Update timeline
- investigating May 22, 2021, 02:21 AM UTC
We are currently experiencing a problem with our apps documentation website. If you need urgent help, you may contact us via live chat.
- investigating May 22, 2021, 02:53 AM UTC
The documentation website will undergo server maintenance at 19:00 PST to 22:00 PST (3 hours) Eastern Standard Time, 21 May 2021. The website will be unavailable during maintenance.
- identified May 22, 2021, 02:55 AM UTC
The documentation website will undergo server maintenance at 19:00 PST to 22:00 PST (3 hours) Eastern Standard Time, 21 May 2021. The website will be unavailable during maintenance.
- resolved May 22, 2021, 03:01 AM UTC
The maintenance was completed. The website is operational now.