ServiceRocket incident

Service Disruption for the Connector for Salesforce & Jira Cloud

Critical Resolved View vendor source →

ServiceRocket experienced a critical incident on January 24, 2022, lasting 7h 40m. The incident has been resolved; the full update timeline is below.

Started
Jan 24, 2022, 04:27 PM UTC
Resolved
Jan 25, 2022, 12:07 AM UTC
Duration
7h 40m
Detected by Pingoru
Jan 24, 2022, 04:27 PM UTC

Update timeline

  1. investigating Jan 24, 2022, 04:27 PM UTC

    We are currently investigating this issue.

  2. identified Jan 24, 2022, 05:09 PM UTC

    Issue has been identified and our development team has implemented a fix already.

  3. monitoring Jan 24, 2022, 05:10 PM UTC

    We are currently monitoring the Connector. At this moment, all the features of our Connector are working as expected.

  4. resolved Jan 25, 2022, 12:07 AM UTC

    Issue has been resolved. Our Connector for Salesforce & Jira is now operating normally.