ServiceRocket incident

Service Disruption for our Confluence cloud apps

Critical Resolved View vendor source →

ServiceRocket experienced a critical incident on September 28, 2022, lasting 8h 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2022, 05:23 PM UTC
Resolved
Sep 29, 2022, 02:21 AM UTC
Duration
8h 57m
Detected by Pingoru
Sep 28, 2022, 05:23 PM UTC

Update timeline

  1. investigating Sep 28, 2022, 05:23 PM UTC

    We are currently investigating about this issue.

  2. investigating Sep 28, 2022, 05:23 PM UTC

    We are continuing to investigate this issue along with our development team.

  3. investigating Sep 28, 2022, 05:24 PM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 28, 2022, 05:25 PM UTC

    We are continuing to investigate this issue.

  5. investigating Sep 28, 2022, 07:51 PM UTC

    We are continuing to investigate this issue.

  6. identified Sep 28, 2022, 09:01 PM UTC

    Issue has been identified.

  7. monitoring Sep 28, 2022, 09:03 PM UTC

    We are currently monitoring all Confluence Apps. At this moment, all the features of Scaffolding, Reporting, Visibility, Redirection and Linking are working as expected. We are currently investigating on the "Publisher for Confluence Cloud to Salesforce" app.

  8. resolved Sep 29, 2022, 02:21 AM UTC

    This incident has been resolved.