ServiceRocket incident

Connector for Salesforce & Jira Cloud: Non-admin Jira users are encountering the "Project is not bound to any connection" error when accessing the Associations panel

Major Resolved View vendor source →

ServiceRocket experienced a major incident on December 21, 2022, lasting 3h 41m. The incident has been resolved; the full update timeline is below.

Started
Dec 21, 2022, 03:39 AM UTC
Resolved
Dec 21, 2022, 07:21 AM UTC
Duration
3h 41m
Detected by Pingoru
Dec 21, 2022, 03:39 AM UTC

Update timeline

  1. investigating Dec 21, 2022, 03:39 AM UTC

    Due to the recent release, any Jira users without "Administer Project" permission are encountering the "Project is not bound to any connection" error when accessing the Associations panel. Currently, the Development Team is aware of this and working on the fixes. We appreciate your patience.

  2. monitoring Dec 21, 2022, 06:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 21, 2022, 07:21 AM UTC

    The fix was released and we can confirm the issue has been rectified.