ServiceRocket incident

Getting an "Error rendering field-group macro" error on the ServiceRocket Docs website when trying to access documentation

Minor Resolved View vendor source →

ServiceRocket experienced a minor incident on March 27, 2023 affecting Documentation, lasting 7d 2h. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2023, 01:41 PM UTC
Resolved
Apr 03, 2023, 03:42 PM UTC
Duration
7d 2h
Detected by Pingoru
Mar 27, 2023, 01:41 PM UTC

Affected components

Documentation

Update timeline

  1. investigating Mar 27, 2023, 01:41 PM UTC

    We are currently working on a high-priority bug impacting field group macros that do not appear. In the interim please navigate to any broken page via https://servicerocket-apps.atlassian.net/wiki/spaces/NLP/overview?mode=global.

  2. investigating Mar 28, 2023, 03:37 AM UTC

    Our development teams are continuing to investigate this problem.

  3. identified Mar 29, 2023, 02:53 PM UTC

    The issue has been identified and the team is working on a fix. You can workaround this issue by navigating to https://servicerocket-apps.atlassian.net/wiki/spaces/NLP/overview?mode=global and searching for the page title you wish to display.

  4. resolved Apr 03, 2023, 03:42 PM UTC

    This incident has been resolved.