ServiceBELL experienced a minor incident on September 2, 2021, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 02, 2021, 09:56 PM UTC
Type: Incident Duration: 2 days and 13 hours Affected Components: Mobile App, Dashboard, API Sep 2, 22:13:00 GMT+0 - Monitoring - We've added additional server capacity and have successfully brought our response times within normal range. We're actively monitoring our response times to ensure our service has stabilized. Sep 2, 21:56:00 GMT+0 - Investigating - We're experiencing heavy load, and our response times have spiked. We're actively looking into this and will provide updates as we triage. Sep 2, 22:57:00 GMT+0 - Resolved - At this time, there is no further customer impact, and we'll be closing out this incident. Oct 15, 16:27:13 GMT+0 - Resolved - We just resolved the issue! Sep 2, 21:59:00 GMT+0 - Identified - We've added additional server capacity and have successfully brought our response times within normal range. We're actively monitoring our response times to ensure our service has stabilized.