ServiceBELL experienced a minor incident on September 2, 2021, lasting 42d 18h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 02, 2021, 09:56 PM UTC
We're experiencing heavy load, and our response times have spiked. We're actively looking into this and will provide updates as we triage..
- identified Sep 02, 2021, 09:59 PM UTC
We've added additional server capacity and have successfully brought our response times within normal range. We're actively monitoring our response times to ensure our service has stabilized. .
- monitoring Sep 02, 2021, 10:13 PM UTC
We've added additional server capacity and have successfully brought our response times within normal range. We're actively monitoring our response times to ensure our service has stabilized. .
- resolved Sep 02, 2021, 10:57 PM UTC
At this time, there is no further customer impact, and we'll be closing out this incident..
- resolved Oct 15, 2021, 04:27 PM UTC
We just resolved the issue!.