Servebolt incident

Elevated Issues Affecting Chat Solution

Notice Resolved View vendor source →

Servebolt experienced a notice incident on October 20, 2025 affecting Servebolt Support Chat and Servebolt Support Chat Web Application, lasting 23h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:50 AM UTC
Resolved
Oct 21, 2025, 08:55 AM UTC
Duration
23h 4m
Detected by Pingoru
Oct 20, 2025, 09:50 AM UTC

Affected components

Servebolt Support ChatServebolt Support Chat Web Application

Update timeline

  1. investigating Oct 20, 2025, 09:50 AM UTC

    We're currently experiencing an elevated level of issues with our Chat Solution, which may cause delays. For urgent requests, please contact our Support team at [email protected]. Thank you for your patience.

  2. monitoring Oct 20, 2025, 03:39 PM UTC

    Chat Service has been restored, but we are still experiencing intermittent delays.

  3. resolved Oct 21, 2025, 08:55 AM UTC

    This incident has been resolved.