Servebolt Outage History

Started Oct 21, 2026, 08:58 AM UTC· resolved Oct 21, 2026, 10:56 PM UTC

1. monitoring Oct 21, 2026, 08:58 AM UTC

   We are aware of a major PHP security issue without a published upstream fix. Curently known mitigations have been enabled and the full patch will be deployed as soon as it is available.

2. monitoring Oct 21, 2026, 02:58 PM UTC

   The PHP development team has released security updates addressing the two critical vulnerabilities (CVE-2026-109618 and CVE-2026-109619). These vulnerabilities affect PHP's internal memory and request handling and could potentially allow unauthenticated attackers to execute code on affected servers. The security fixes are included in PHP versions 8.2.35, 8.3.36, 8.4.27, and 8.5.12. We have already implemented temporary security mitigations to reduce exposure and are now actively rolling out the patched PHP versions across the Servebolt infrastructure. Our engineering team is closely monitoring the deployment and will provide further updates as the rollout progresses.

3. monitoring Oct 21, 2026, 04:31 PM UTC

   PHP security updates have been deployed for PHP versions 8.2 to 8.5. We are still working to get fixes out for customers on legacy versions.

4. monitoring Oct 21, 2026, 09:10 PM UTC

   The PHP security updates have now been deployed for PHP versions 7.3 to 8.1 as well. Some mitigations/restrictions will remain in place until it has been fully validated.

5. resolved Oct 21, 2026, 10:56 PM UTC

   The temporary mitigations have been removed and the incident is now considered fully resolved.

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Started Sep 23, 2026, 04:27 AM UTC· resolved Sep 23, 2026, 05:37 AM UTC

1. investigating Sep 23, 2026, 04:27 AM UTC

   There is currently a reachability issue affecting customers on the sander-sgp node in Singapore. We are actively investigating.

2. monitoring Sep 23, 2026, 05:21 AM UTC

   IPv4 connectivity has been restored. IPv6 connectivity is still affected, and we are working with our network provider to restore full connectivity.

3. resolved Sep 23, 2026, 05:37 AM UTC

   IPv4 and IPv6 connectivity have now been fully restored. We are continuing to monitor the situation.

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Started Aug 10, 2026, 03:21 AM UTC· resolved Aug 10, 2026, 05:15 AM UTC

1. identified Aug 10, 2026, 03:21 AM UTC

   We will be performing emergency maintenance on this node due to memory problems.

2. monitoring Aug 10, 2026, 03:38 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 10, 2026, 05:15 AM UTC

   This incident has been resolved.

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Started Jun 05, 2026, 09:07 AM UTC· resolved Jun 05, 2026, 03:24 PM UTC

1. investigating Jun 05, 2026, 09:07 AM UTC

   We are currently investigating this issue.

2. identified Jun 05, 2026, 10:07 AM UTC

   Reachability is partial, some clients can reach London while others cannot. Data center networks appears to be more affected than access networks. We are working on a fix.

3. identified Jun 05, 2026, 12:35 PM UTC

   We are continuing to work on fixing this issue. The connectivity is redudant but there are problems with both the primary and secondary fiber link providers currently. Customers on ACD, CDN or Cloudflare should have working sites as we have been able to re-route most of it. IPv6 traffic should also be restored. If you are NOT using ACD or CDN you should make sure your DNS is set up with the AAAA / IPv6 records shown in the control panel. This should improve the reachability of your site. But DO NOT remove the A / IPv4 record. Most outbound API traffic to major providers has been restored as well. There are still issues with reaching SSH/SFTP, and changing things in the control panel do not work for sites in London.

4. monitoring Jun 05, 2026, 01:14 PM UTC

   Connectivity is now fully restored. We are still seeing some very minor issues but expect these to get resolved shortly. They are not likely to be noticable to any end users.

5. resolved Jun 05, 2026, 03:24 PM UTC

   This incident has been resolved.

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Started Jun 03, 2026, 09:29 AM UTC· resolved Jun 19, 2026, 09:01 AM UTC

1. identified Jun 03, 2026, 09:29 AM UTC

   There is a ongoing issue with some customers hosted in the Oslo data center where storage usage information is incomplete or missing. It is likely this will remain an issue for a few more days as sorting it out may require a disruption to production services.

2. resolved Jun 19, 2026, 09:01 AM UTC

   This incident has been resolved.

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Started May 20, 2026, 12:38 PM UTC· resolved May 20, 2026, 12:51 PM UTC

1. investigating May 20, 2026, 12:38 PM UTC

   We are currently investigating an incident with MariaDB on edward-nyc.

2. monitoring May 20, 2026, 12:43 PM UTC

   A fix has been implemented, and we're monitoring.

3. resolved May 20, 2026, 12:51 PM UTC

   This incident has been resolved.

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Started May 16, 2026, 11:23 AM UTC· resolved May 16, 2026, 11:45 AM UTC

1. investigating May 16, 2026, 11:23 AM UTC

   We are currently investigating this issue.

2. monitoring May 16, 2026, 11:38 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 16, 2026, 11:45 AM UTC

   This incident has been resolved.

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Started Apr 09, 2026, 10:24 AM UTC· resolved Apr 10, 2026, 07:33 AM UTC

1. identified Apr 09, 2026, 10:24 AM UTC

   We are currently investigating a memory leak issue affecting PHP, most notably version 8.4. To mitigate impact, we have implemented internal monitoring across all customer sites running PHP 8.x. Our team is actively reviewing alerts and applying fixes where needed. In parallel, we are working on automating this process to further reduce recovery time for affected sites. For customers experiencing issues, we recommend upgrading to PHP 8.5 where possible, ensuring the change is tested and performed safely. If you have any questions or need assistance, please contact Servebolt Support.

2. monitoring Apr 09, 2026, 11:08 AM UTC

   A fix has been implemented and we are currently monitoring.

3. resolved Apr 10, 2026, 07:33 AM UTC

   This incident has been resolved.

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Started Dec 19, 2025, 11:02 AM UTC· resolved Dec 19, 2025, 11:28 AM UTC

1. identified Dec 19, 2025, 11:02 AM UTC

   Site statistics are not available for 17th and 18th of December in the admin panel. We have identified the issue and are in the process of re-importing the data. No data has been lost.

2. resolved Dec 19, 2025, 11:28 AM UTC

   The incident has been resolved and the missing data in our admin panel has been re-imported.

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Started Dec 05, 2025, 09:10 AM UTC· resolved Dec 05, 2025, 09:24 AM UTC

1. investigating Dec 05, 2025, 09:10 AM UTC

   Cloudflare is currently experiencing an outage causing some domains using Cloudflare, Servebolt CDN, or Accelerated Domains to become unreachable. We will update our Statuspage as soon as more information becomes available. You can also follow Cloudflare’s incident updates here: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

2. monitoring Dec 05, 2025, 09:14 AM UTC

   Cloudflare has implemented a fix, and affected services are now recovering.

3. resolved Dec 05, 2025, 09:24 AM UTC

   This incident has been resolved.

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Started Dec 04, 2025, 07:39 AM UTC· resolved Dec 04, 2025, 07:45 AM UTC

1. investigating Dec 04, 2025, 07:39 AM UTC

   We are currently experiencing outage for Luna-osl and we are working on a solution

2. resolved Dec 04, 2025, 07:45 AM UTC

   The server is now operational again. We experienced an issue affecting the database layer, but it has been resolved and systems are running normally. We will continue to monitor performance closely.

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Started Nov 18, 2025, 01:11 PM UTC· resolved Nov 18, 2025, 03:06 PM UTC

1. monitoring Nov 18, 2025, 01:11 PM UTC

   Cloudflare is currently working on the issue. It is affecting access to many of our services, and the cause is still unknown at this time. See Cloudflare's status page here: https://www.cloudflarestatus.com/

2. monitoring Nov 18, 2025, 02:45 PM UTC

   From https://www.cloudflarestatus.com/ "A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal."

3. resolved Nov 18, 2025, 03:06 PM UTC

   This incident has been resolved.

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Started Oct 28, 2025, 05:05 PM UTC· resolved Oct 28, 2025, 05:07 PM UTC

1. investigating Oct 28, 2025, 05:05 PM UTC

   We are currently experiencing issues with ordering new Let's Encrypt SSL certificates. Existing certificates and sites remain unaffected. Our team is investigating the cause and working to restore normal certificate issuance as soon as possible.

2. resolved Oct 28, 2025, 05:07 PM UTC

   This incident has been resolved.

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Started Oct 22, 2025, 10:36 AM UTC· resolved Oct 23, 2025, 01:34 PM UTC

1. investigating Oct 22, 2025, 10:36 AM UTC

   We're currently experiencing an elevated level of issues with our Chat Solution, which may cause delays. For urgent requests, please contact our Support team at [email protected]. Thank you for your patience.

2. resolved Oct 23, 2025, 01:34 PM UTC

   This incident has been resolved.

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Started Jul 28, 2025, 01:26 PM UTC· resolved Jul 28, 2025, 01:26 PM UTC

1. resolved Jul 28, 2025, 01:26 PM UTC

   This incident has been resolved. An upgrade to Servebolt CDN was rolled out today at ~14:46 CEST. This update resulted in approximately six minutes of downtime for applications using the service. Once we detected the issue, we quickly rolled back to a stable version. We will perform thorough testing on the failure point to avoid similar interruptions before deploying any further updates.

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Started May 07, 2025, 06:34 AM UTC· resolved May 07, 2025, 07:13 AM UTC

1. investigating May 07, 2025, 06:34 AM UTC

   We are currently investigating an issue with the search functionality on our Servebolt Help Center.

2. resolved May 07, 2025, 07:13 AM UTC

   Cookie bot was adapting the load order of script that do not contain cookies. Although these scripts are 'essential' to the site Cookie Bot was not autoloading them on page initialzation, but later. We adapted our search scripts to check if the algoliasearch() function is available before initalizing the search front end control scripts. Search is now available.

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Started Mar 25, 2025, 10:21 AM UTC· resolved Mar 25, 2025, 03:28 PM UTC

1. investigating Mar 25, 2025, 10:21 AM UTC

   We are currently investigating a routing issue in Amsterdam. More information will be shared when it becomes available.

2. investigating Mar 25, 2025, 10:44 AM UTC

   We are continuing to investigate this issue along side our ISP.

3. investigating Mar 25, 2025, 11:43 AM UTC

   As we are continuing to investigate the issue, we have identified that our clients are still receiving traffic to their sites, although not at the same routes and volume as expected. We will continue to investigate the root cause.

4. investigating Mar 25, 2025, 01:02 PM UTC

   Ongoing investigations indicate that the issue is likely within the Cloudflare network. We are actively collaborating with Cloudflare to resolve the matter.

5. investigating Mar 25, 2025, 01:04 PM UTC

   We are continuing to investigate this issue.

6. investigating Mar 25, 2025, 01:32 PM UTC

   We are continuing to investigate this issue.

7. investigating Mar 25, 2025, 01:56 PM UTC

   We are noticing other platforms with the same issues as us. We are currently trying to manually re-route all network traffic outside of the affected area.

8. investigating Mar 25, 2025, 03:12 PM UTC

   Working with our ISP and Cloudflare, we believe we are close to a solution for the issue. We will give more updates as we move forward.

9. monitoring Mar 25, 2025, 03:19 PM UTC

   We believe the issue has been found, and are currently monitoring the network.

10. resolved Mar 25, 2025, 03:28 PM UTC

    This incident has now been resolved. We will continue to monitor the impacted network, and work with our partners to fully understand the root cause.

11. postmortem Mar 25, 2025, 06:33 PM UTC

    On March 25th, 2025, Servebolt experienced a network routing issue that resulted in degraded performance and, for some users, temporary unavailability. The issue primarily affected traffic routed through Cloudflare in Amsterdam and was due to routing irregularities between Cloudflare and ERA-IX \(Eranium Internet Exchange\), which lies outside Servebolt’s infrastructure. While the root of the problem was external, we treat any service disruption with the utmost seriousness. Our team responded quickly and worked actively with our upstream partners to identify and resolve the issue. ## **Impact** * **Who was affected:** Clients with traffic routed through Cloudflare’s node in Amsterdam, primarily clients in the Netherlands and nearby regions. This includes traffic to website running Accelerated Domains and Servebolt CDN. * **What happened:** Intermittent or complete unavailability of services. * **Who was not affected:** Clients served via other regions of the Cloudflare network, or clients not using Cloudflare, Accelerated Domains or Servebolt CDN ## **Preliminary Root Cause** Current information indicates that the operator of ERA-IX, a major internet exchange in Amsterdam, [identified a routing issue between their systems and Cloudflare](https://status.eranium.io/cm8ob9lqs004czae34bwj2it3) at **10:46 CET**. To mitigate the issue, they temporarily disabled their connection to Cloudflare at **11:16 CET**. However, the change did not fully take effect across all upstream networks. This caused inconsistencies in how traffic was routed, which continued to disrupt connectivity for some users. Although our upstream provider was not the source of the issue, a manual refresh of their network configuration at **15:30 CET** successfully restored normal traffic flow between Cloudflare, ERA-IX, and affected networks. This incident occurred within one of the foundational layers of the internet — completely outside of Servebolt’s infrastructure — but it still impacted how some users were able to reach our platform, primarily in and around the Netherlands. Identifying the root cause of incidents at this level of the internet is often time-consuming. The infrastructure involved spans multiple independent networks, each with limited visibility into the others. This is why resolution and confirmation took several hours, despite active collaboration between the involved parties. ## **Next Steps** We are currently awaiting further clarification from Cloudflare, Blix, and Eranium. A full and final report will be published once this information is available — expected **this week.**

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Started Dec 19, 2024, 07:13 AM UTC· resolved Dec 19, 2024, 08:03 AM UTC

1. monitoring Dec 19, 2024, 07:13 AM UTC

   There are ongoing DDoS attacks against our Dallas and Amsterdam locations.

2. monitoring Dec 19, 2024, 07:22 AM UTC

   In the following time periods: 04:45 to 05:07 UTC for Dallas 06:36 to 06:51 UTC for Amsterdam we were seeing intermittent reduced availability for some customers hosted in these two locations. We believe the attack to be fully mitigated as of 05:07 UTC for Dallas and 06:51 UTC for Amsterdam

3. resolved Dec 19, 2024, 08:03 AM UTC

   This incident has been resolved.

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Started Nov 21, 2024, 11:38 AM UTC· resolved Nov 21, 2024, 04:33 PM UTC

1. identified Nov 21, 2024, 11:38 AM UTC

   We've identified an issue on our Servebolt Linux 8 platform where cron jobs created in our Admin Panel does not sync to the environments. We have implemented a fix for this issue, and will re-sync all cron jobs not currently synced to the environments. If you have any questions or notice an issue linked to this, please contact our Support.

2. resolved Nov 21, 2024, 04:33 PM UTC

   All environments have now been re-synced from our Admin Panel, and this incident is resolved.

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Started Nov 03, 2024, 12:18 PM UTC· resolved Nov 03, 2024, 06:28 PM UTC

1. investigating Nov 03, 2024, 12:18 PM UTC

   We are currently experiencing a hardware issue with this web server. Our team is actively investigating the problem to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience during this time. We will provide updates as soon as we have more information.

2. identified Nov 03, 2024, 01:27 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Nov 03, 2024, 04:29 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Nov 03, 2024, 06:28 PM UTC

   This incident has been resolved.

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