Servebolt incident

Issues with search functionality in our Help Center

Major Resolved View vendor source →

Servebolt experienced a major incident on May 7, 2025 affecting Servebolt Helpcenter, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2025, 06:34 AM UTC
Resolved
May 07, 2025, 07:13 AM UTC
Duration
38m
Detected by Pingoru
May 07, 2025, 06:34 AM UTC

Affected components

Servebolt Helpcenter

Update timeline

  1. investigating May 07, 2025, 06:34 AM UTC

    We are currently investigating an issue with the search functionality on our Servebolt Help Center.

  2. resolved May 07, 2025, 07:13 AM UTC

    Cookie bot was adapting the load order of script that do not contain cookies. Although these scripts are 'essential' to the site Cookie Bot was not autoloading them on page initialzation, but later. We adapted our search scripts to check if the algoliasearch() function is available before initalizing the search front end control scripts. Search is now available.