Servebolt incident

Problems with services in Johannesburg data center

Major Resolved View vendor source →

Servebolt experienced a major incident on July 30, 2021, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2021, 12:27 AM UTC
Resolved
Jul 30, 2021, 01:00 AM UTC
Duration
32m
Detected by Pingoru
Jul 30, 2021, 12:27 AM UTC

Update timeline

  1. identified Jul 30, 2021, 12:27 AM UTC

    Some databases are logging errors in the Johannesburg location. To fix this we need to deactivate some websites temporarily. We expect to have service restored in around 15 minutes.

  2. monitoring Jul 30, 2021, 12:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 30, 2021, 01:00 AM UTC

    This incident has been resolved.