Servebolt incident

Singapore Connecitivy issues

Major Resolved View vendor source →

Servebolt experienced a major incident on December 14, 2021 affecting Servebolt Cloud SGP, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2021, 03:42 AM UTC
Resolved
Dec 14, 2021, 04:24 AM UTC
Duration
41m
Detected by Pingoru
Dec 14, 2021, 03:42 AM UTC

Affected components

Servebolt Cloud SGP

Update timeline

  1. investigating Dec 14, 2021, 03:42 AM UTC

    Some customers are currently experiencing difficulty to connect to our Singapore data center.

  2. investigating Dec 14, 2021, 03:53 AM UTC

    Our ISP has acknowledged the routing issue and is investigating

  3. investigating Dec 14, 2021, 04:12 AM UTC

    The issue is still not identified

  4. monitoring Dec 14, 2021, 04:16 AM UTC

    A fix has been implemented

  5. resolved Dec 14, 2021, 04:24 AM UTC

    This incident has been resolved.