Servebolt Outage History

We will be performing emergency maintenance on this node due to memory problems.

Reachability is partial, some clients can reach London while others cannot. Data center networks appears to be more affected than access networks. We are working on a fix.

We are continuing to work on fixing this issue. The connectivity is redudant but there are problems with both the primary and secondary fiber link providers currently. Customers on ACD, CDN or Cloudflare should have working sites as we have been able to re-route most of it. IPv6 traffic should also be restored. If you are NOT using ACD or CDN you should make sure your DNS is set up with the AAAA / IPv6 records shown in the control panel. This should improve the reachability of your site. But DO NOT remove the A / IPv4 record. Most outbound API traffic to major providers has been restored as well. There are still issues with reaching SSH/SFTP, and changing things in the control panel do not work for sites in London.

There is a ongoing issue with some customers hosted in the Oslo data center where storage usage information is incomplete or missing. It is likely this will remain an issue for a few more days as sorting it out may require a disruption to production services.

We are currently investigating a memory leak issue affecting PHP, most notably version 8.4. To mitigate impact, we have implemented internal monitoring across all customer sites running PHP 8.x. Our team is actively reviewing alerts and applying fixes where needed. In parallel, we are working on automating this process to further reduce recovery time for affected sites. For customers experiencing issues, we recommend upgrading to PHP 8.5 where possible, ensuring the change is tested and performed safely. If you have any questions or need assistance, please contact Servebolt Support.

Site statistics are not available for 17th and 18th of December in the admin panel. We have identified the issue and are in the process of re-importing the data. No data has been lost.