Serper experienced a minor incident on April 8, 2023 affecting Current status by service (API), lasting 14h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 08, 2023, 03:05 AM UTC
Our API is currently experiencing degraded performance due to outages within our proxy networks. While the service is still operational, the backup system is not functioning as expected, leading to increased latencies and a higher error rate. We sincerely apologize for the interrupted service and any inconvenience this is causing.
- resolved Apr 08, 2023, 05:34 PM UTC
The issues within our proxy networks have been resolved, and API performance has returned to normal. We have implemented several improvements to stabilize the API and enhance its robustness to prevent similar issues from occurring in the future. Thank you for your understanding as we work to improve our service.