Sequin experienced a critical incident on May 12, 2023 affecting Stripe sync & proxy, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Stripe sync & proxy
Update timeline
- identified May 12, 2023, 09:45 PM UTC
Stripe is returning bad data for the API endpoints we use for our sync. We've reached out to the Stripe team and they've confirmed they're working on the situation. We're hoping they will resolve the issue soon. Stripe proxy requests are not affected.
- resolved May 12, 2023, 10:32 PM UTC
Stripe's API has returned to normal operation. Syncs have resumed and are catching up on the backlog of events. You should expect that everything will be up-to-date shortly.