Sequin experienced a critical incident on September 18, 2023 affecting Airtable sync & proxy, lasting 2h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 18, 2023, 07:07 PM UTC
We're experiencing an outage with our Airtable sync process. We believe we've identified the issue and are working to fix the issue as soon as possible. Airtable proxy requests should be unaffected.
- monitoring Sep 18, 2023, 08:05 PM UTC
We've identified that the root issue with Airtable syncs is a networking issue with our infrastructure provider. The issue appears to have been mitigated and syncs are recovering. We're watching the situation closely.
- monitoring Sep 18, 2023, 08:19 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 18, 2023, 09:41 PM UTC
Sequin Syncs are fully operational. AWS continues to report operational incidents in multiple regions that Sequin is deployed in. At this time all Sequin syncs are fully healthy and we continue to monitor AWS for any related issues.
- resolved Sep 18, 2023, 09:42 PM UTC
This incident has been resolved.