Sequin experienced a minor incident on November 20, 2023 affecting HubSpot sync & proxy, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 20, 2023, 03:43 PM UTC
HubSpot's API seems to be experiencing an intermittent outage. Since about 5:30am PST, we've noticed periods of downtime for their API that last for about 5-10min (they return 500s). This incident is impacting all HubSpot syncs and proxy requests, and does not seem to be limited to particular HubSpot accounts or regions. We've deployed some changes that ensure we backoff syncs less aggressively so that when HubSpot's API recovers, we more quickly resume syncing. We'll continue monitoring the situation and will update here when it seems these intermittent outages have resolved.
- resolved Nov 20, 2023, 05:44 PM UTC
The HubSpot API intermittent outages seem to have resolved. API service has returned to normal operation, and so have our syncs and proxy requests. We'll continue to monitor the situation.