SEON experienced a minor incident on May 8, 2024 affecting REST API (REST Service - EU Region), lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
REST API (REST Service - EU Region)
Update timeline
- investigating May 08, 2024, 09:25 AM UTC
SEON APIs in the EU region experience performance degradation. Our team is working on the resolution.
- resolved May 08, 2024, 09:33 AM UTC
SEON APIs in the EU region experienced a performance degradation from 2024-05-08 09:25 UTC until 09:33 UTC. The system was generally available during this period but some customers experienced elevated response times and intermittent 5xx responses due to gateway timeouts.