SEON experienced a minor incident on May 13, 2024 affecting REST API (REST Service - EU Region), lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
REST API (REST Service - EU Region)
Update timeline
- investigating May 13, 2024, 12:13 AM UTC
SEON APIs in the EU region experience performance degradation. Our team is working on the resolution.
- resolved May 13, 2024, 12:44 AM UTC
SEON APIs in the EU region experienced a performance degradation from 2024-05-13 00:13 UTC until 00:44 UTC. The system was generally available during this period but some customers experienced elevated response times and intermittent 5xx responses due to gateway timeouts.