SEON incident

Performance Degradation

Minor Resolved View vendor source →

SEON experienced a minor incident on May 16, 2024 affecting REST API (REST Service - EU Region), lasting 34m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2024, 10:28 AM UTC
Resolved
May 16, 2024, 11:02 AM UTC
Duration
34m
Detected by Pingoru
May 16, 2024, 10:28 AM UTC

Affected components

REST API (REST Service - EU Region)

Update timeline

  1. investigating May 16, 2024, 10:28 AM UTC

    SEON APIs in the EU region experience performance degradation. Our team is working on the resolution.

  2. resolved May 16, 2024, 11:02 AM UTC

    SEON APIs in the EU region experienced a performance degradation from 2024-05-16 10:28 UTC until 11:02 UTC. The system was generally available during this period but some customers experienced elevated response times and intermittent 5xx responses due to gateway timeouts.