SEON incident

Outage in Fraud API - Datab...

Major Resolved View vendor source →

SEON experienced a major incident on February 28, 2022 affecting REST API (REST Service - EU Region) and REST API (REST Service - US Region), lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2022, 04:21 PM UTC
Resolved
Feb 28, 2022, 05:49 PM UTC
Duration
1h 28m
Detected by Pingoru
Feb 28, 2022, 04:21 PM UTC

Affected components

REST API (REST Service - EU Region)REST API (REST Service - US Region)

Update timeline

  1. investigating Feb 28, 2022, 04:21 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Feb 28, 2022, 05:49 PM UTC

    The service is operating normally. Our DevOps team monitors the system and executes our internal workflows to prevent similar issues from happening again. We understand this service issue has impacted many of our customers, and we apologize for the inconvenience caused.