SEON experienced a major incident on June 10, 2022 affecting REST API (REST Service - EU Region) and REST API (REST Service - US Region), lasting —. The incident has been resolved; the full update timeline is below.
Affected components
REST API (REST Service - EU Region)REST API (REST Service - US Region)
Update timeline
- resolved Jun 10, 2022, 12:00 PM UTC
At 12:53 UTC our monitoring system indicated an elevated 5xx error rate on our API infrastructure. Due to a database issue, our services were partly unresponsive at 12:53 UTC and between 12:56 and 13:02 UTC. As the alarm went out, our 24/7 operations team started the recovery and all systems were operational by 13:02 UTC.