SEON Outage History
SEON is up right nowPingoru has recorded 17 incidents for SEON: 1 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 514 (0%) |
Incidents, newest first
Minor October 31, 2025 Brief Service Degradation – REST API (REST Service - EU Region), REST API (REST Service - EU Region)
Started Oct 31, 2025, 11:11 AM UTC· resolved Oct 31, 2025, 11:11 AM UTC
- resolved Oct 31, 2025, 11:11 AM UTC
Between 10:10 and 10:21 UTC, SEON experienced a temporary service degradation. This occurred during the rollout of a planned system update, which led to a brief reduction in available service capacity. The issue was promptly identified and resolved, and normal operations were fully restored.
Minor October 20, 2025 SEON APIs experiencing performance degradation. Our team is working on the resolution. 13h 52m REST API (REST Service - US Region), Admin Panel (Admin Panel - EU Region), Admin Panel (Admin Panel - US Region), REST API (REST Service - US Region) and 2 more
Started Oct 20, 2025, 08:09 AM UTC· resolved Oct 20, 2025, 10:01 PM UTC
- investigating Oct 20, 2025, 08:09 AM UTC
Customers in SEON's US Service region may be experience performance degradation and higher than normal latencies. This is due to a global vendor's operational issue. Our vendor is investigating, and our team is working with them to resolve the issue as fast as possible
- resolved Oct 20, 2025, 10:01 PM UTC
We are pleased to inform you that the incident affecting SEON services has been resolved. All SEON services are now operating normally, and performance has returned to expected levels. The disruption was caused by a global vendor operational issue, and we will continue to monitor the systems closely to ensure ongoing stability. We sincerely appreciate your patience and understanding during this time, and we apologize for any inconvenience caused.
Minor August 9, 2025 Brief Service Disruption in EU Region 3m REST API (REST Service - EU Region), Admin Panel (Admin Panel - EU Region), Admin Panel (Authentication Service)
Started Aug 09, 2025, 01:35 AM UTC· resolved Aug 09, 2025, 01:38 AM UTC
- investigating Aug 09, 2025, 01:35 AM UTC
We experienced a brief service disruption in the EU region between 01:35 and 01:38 AM UTC. During this period, no transactions were processed in the region, and our clients had issues using the SEON Admin Panel.
- resolved Aug 09, 2025, 01:38 AM UTC
We experienced a brief service disruption in the EU region between 01:35 and 01:38 AM UTC. During this period, no transactions were processed in the region, and our clients had issues using the SEON Admin Panel.
Minor July 26, 2025 Fraud API Service Degradation 1d 2h REST API (REST Service - EU Region)
Started Jul 26, 2025, 09:50 PM UTC· resolved Jul 28, 2025, 12:41 AM UTC
- investigating Jul 26, 2025, 09:50 PM UTC
SEON APIs in the EU region experienced elevated latency and partial timeouts with the Fraud API between 21:49 and 22:05 UTC on Saturday, July 26, 2025, affecting less than 1.5% of requests. The issue has been resolved, and all systems are fully operational. We thank you for your patience and apologize for the inconvenience caused.
- resolved Jul 28, 2025, 12:41 AM UTC
SEON APIs in the EU region experienced elevated latency and partial timeouts with the Fraud API between 00:00 and 00:04 UTC on Saturday, July 28, 2025, affecting less than 0.8% of requests. The issue has been resolved, and all systems are fully operational. We thank you for your patience and apologize for the inconvenience caused.
Minor June 21, 2025 CDN delivery issue – cdn.seondf.com 2d 9h CDN (CDN for SDKs)
Started Jun 21, 2025, 09:50 AM UTC· resolved Jun 23, 2025, 07:15 PM UTC
- investigating Jun 21, 2025, 09:50 AM UTC
Immediate Action Required: Switch CDN Domains Due to Registrar Issue A registrar mishap has affected the cdn.seondf.com domain, putting your Javascript SDK access at risk. This is an isolated third-party issue that does not impact any SEON-maintained services or infrastructure. Switch to this verified domain immediately: cdn.dfsdk.com Critical timing: Registrar resolution timelines are unpredictable and outside our control. Making this change now prevents any potential service interruption while we work through their correction process. The bottom line: This simple domain swap takes minutes to implement but protects your integration from extended downtime that could result from registrar delays. Our core services remain fully operational and performant. This proactive switch ensures your applications continue running seamlessly regardless of how long the registrar takes to resolve their error. Take action today to maintain uninterrupted service. Our team is standing by to support your transition.
- resolved Jun 23, 2025, 07:15 PM UTC
The issue with the cdn.seondf.com domain has been resolved and service has been returned to normal. No further action is required on your behalf even if you have already migrated. All following domains are operating normally. - cdn.seondf.com - cdn.seonintelligence.com - cdn.deviceinf.com - cdn.dfsdk.com If you continue to have issues with this, please reach out to SEON support for help.
Major May 6, 2025 Fraud API Outage – REST API (REST Service - EU Region)
Started May 06, 2025, 09:03 PM UTC· resolved May 06, 2025, 09:03 PM UTC
- resolved May 06, 2025, 09:03 PM UTC
SEON API’s in the EU region experienced an outage with the Fraud API for 5 minutes between 21:03 to 21:08 UTC on Tuesday May 6th 2025. During this time customers API transactions encountered transaction failures. All SEON APIs are now fully operational, and 24/7 SRE team is closely monitoring to avoid any further occurrences. The root cause of the incident is currently under investigation. We thank you for your patience and apologize for the inconvenience caused.