Sent incident

SMS - Delivery degradation for Auto Reply messages (Start, Stop, Help)

Minor Resolved View vendor source →

Sent experienced a minor incident on August 28, 2026 affecting Public API (api.sent.dm), lasting 7h 36m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2026, 11:03 PM UTC
Resolved
Aug 29, 2026, 06:39 AM UTC
Duration
7h 36m
Detected by Pingoru
Aug 28, 2026, 11:03 PM UTC

Affected components

Public API (api.sent.dm)

Update timeline

  1. investigating Aug 28, 2026, 11:03 PM UTC

    We are currently observing SMS delivery degradation for Auto Reply messages (Start, Stop, Help) towards all US Networks. You may experience failures or delays for Outbound SMS sending Auto Reply messages towards US numbers. Our Engineering team is working to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact [email protected].

  2. resolved Aug 29, 2026, 06:39 AM UTC

    SMS delivery for Auto Reply messages (Start, Stop, Help) towards US Networks has fully recovered. This report is now resolved. Thank you for your patience while we worked through this.