Sense Energy incident

Client Connection Issues

Major Resolved View vendor source →

Sense Energy experienced a major incident on February 6, 2019 affecting Sense Client API, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2019, 02:44 PM UTC
Resolved
Feb 06, 2019, 03:09 PM UTC
Duration
24m
Detected by Pingoru
Feb 06, 2019, 02:44 PM UTC

Affected components

Sense Client API

Update timeline

  1. investigating Feb 06, 2019, 02:44 PM UTC

    Some phone and web clients are having trouble connecting to certain parts of our service, including the realtime data from the monitor. We are investigating this issue.

  2. resolved Feb 06, 2019, 03:09 PM UTC

    This incident has been resolved.