Sense Energy incident

Degraded API performance for some users

Notice Resolved View vendor source →

Sense Energy experienced a notice incident on August 1, 2019 affecting Sense Client API and Sense Monitor API, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2019, 06:59 PM UTC
Resolved
Aug 01, 2019, 09:00 PM UTC
Duration
2h
Detected by Pingoru
Aug 01, 2019, 06:59 PM UTC

Affected components

Sense Client APISense Monitor API

Update timeline

  1. investigating Aug 01, 2019, 06:59 PM UTC

    We are experiencing stability issues with a node of one of our production database clusters, which is causing degraded API performance for some users.

  2. resolved Aug 02, 2019, 12:07 PM UTC

    The problematic database node is fully operational as of 5pm Thursday 8/1, and all users should be experiencing normal API latencies.