Sense Energy incident

High error rate on Sense APIs

Major Resolved View vendor source →

Sense Energy experienced a major incident on May 5, 2020 affecting Login and Sense Client API and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2020, 03:14 AM UTC
Resolved
May 05, 2020, 03:52 AM UTC
Duration
37m
Detected by Pingoru
May 05, 2020, 03:14 AM UTC

Affected components

LoginSense Client APISense Monitor API

Update timeline

  1. investigating May 05, 2020, 03:14 AM UTC

    We are currently investigating a high error rate on requests to our servers.

  2. monitoring May 05, 2020, 03:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 05, 2020, 03:52 AM UTC

    This incident has been resolved. No data has been lost, and functionality should be restored.